Cool off period / Return policy
Do you want to return the product(s) or are you not satisfied with the product(s)? Then use your right to return the product(s).
You are entitled to cancel the purchase agreement without giving any reason within 14 days. The cancellation period expires 14 days after the day on which you or a third party designated by you, which is not the carrier, has received the product(s). To exercise this right, you must inform us by an unequivocal statement by mail, fax or email about your decision to cancel the purchase agreement. You can use the model cancellation form, but you are not obliged to use this form.
To meet the cancellation deadline it is sufficient, that you have sent your notice to exercise this right of withdrawal to us before the withdrawal period. Your right expires if your notice is done by you after the period.
If you cancel the purchase agreement, you will receive all payments, including delivery costs (excluding any additional costs resulting from your choice of a different way of delivery, than offered by our cheapest standard delivery) immediately and in any event not later than 14 days after we are informed of your decision to cancel the purchase agreement. We pay you back with the same currency as the original transaction is done. However we have the privilege to wait with the payment, until we have received the product(s)s or until you can show us prove that you have sent the product(s) back, depending on what time is the earliest.
You must return the goods promptly, but in any event not later than 14 days after the day you have given us your notice of returning the product(s). You are in time if you send back the product(s) the period of 14 days has elapsed. The direct cost of returning the product(s) are for your account.
You are only liable for any diminished value of the product(s), when it is the result of the use of the product(s), that goes beyond what is needed to determine the nature, characteristics and functioning of the product(s).